bak99 Privacy Policy

bak99 ("we", "us", or "platform") operates a reliable and secure online entertainment service for players in Bangladesh. When you use our website bak99.cam, create an account, make deposits or withdrawals, or contact us, you provide us with certain information. The purpose of this privacy policy is to clearly explain to you how that information is managed.

By reading this privacy policy you will learn: what types of information are collected, what purpose that information is used for, whether information is shared with third parties, what your rights are, and how you can control your information.

By continuing to use bak99's services you are agreeing to the terms of this privacy policy. If you do not agree with this policy, please stop using our services and contact us.

1 Information We Collect

bak99 collects only the information that is necessary for the proper operation of our services. Below is a description of the types of information we collect:

1.1 Registration and Identity Information

Information you provide when creating an account:

• Full name and date of birth (for age verification)
• Email address and password
• Bangladeshi mobile number
• National ID card or passport number (if identity verification is required)
• Residential address

1.2 Financial Information

Information required for deposits and withdrawals:

• bKash, Nagad, Rocket, or Upay mobile number
• Bank account details (if you use bank transfer)
• Transaction history and amounts

We never store your complete bank card details. All financial transactions are secured through SSL encryption.

1.3 Automatically Collected Information

Information automatically collected from your browsing activity:

• IP address and device type
• Browser version and operating system
• Site visit time and session duration
• Pages visited and click data
• Cookies and similar tracking technologies

1.4 Communication Information

When you contact support via our live chat or email, we retain records of those conversations so we can provide better service in the future.

2 Purpose of Using Information

bak99 uses your information for the following legitimate purposes:

2.1 Account Management

Your information is used to properly create and manage your account, confirm age verification, and give you access to all bak99 services.

2.2 Processing Financial Transactions

Your financial information is needed to process deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, or bank transfer. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500.

2.3 Security and Fraud Prevention

We analyze your information to protect your account from unauthorized access and to detect suspicious activity.

2.4 Service Improvement

Analytical data is used to improve the player experience, add new games and features, and increase platform performance.

2.5 Promotional Communications

If you have consented to receive our promotional messages, we will inform you about bonus offers, special events, and updates. You can withdraw this consent at any time.

2.6 Meeting Legal Obligations

We retain and process the necessary information to ensure responsible gaming and to meet applicable legal obligations.

3 Cookie Policy

bak99 uses cookies and similar technologies to improve site functionality and to personalize your user experience.

3.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and operating the basic functions of the site.
• Functionality Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Used to analyze site traffic and user behavior.

3.2 Cookie Control

You can disable cookies by going to your browser settings. However, disabling some cookies may limit certain site functionality.

4 Sharing Information with Third Parties

bak99 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank partners to process transactions. These organizations follow their own privacy policies.

4.2 Technology and Service Providers

Necessary information may be shared with game software providers (such as Pragmatic Play, Spribe, JILI, PG Soft, and others), server hosting providers, and technical support teams, but only for the purpose of providing services.

4.3 Legal Requirements

Information may be provided to the relevant authorities due to a court order or legal obligation. In such cases we will make every effort to notify you.

4.4 Responsible Gaming Support

If a player poses a safety or health risk, the necessary information may be shared with the relevant support organization.

5 Data Retention and Security

5.1 Retention Period

We retain your information for as long as your account is active and also for the required legal period after the account is closed. Financial transaction records are generally retained for 5 to 7 years.

5.2 Security Measures

bak99 takes the following technical measures to keep your information secure:

• SSL/TLS encryption — on all data transfers
• Encrypted database storage
• Two-factor authentication (2FA) option
• Regular security testing and updates
• Restricted staff access policy

5.3 In the Event of a Data Breach

If a data security breach occurs, we will notify affected users as quickly as possible and take immediate remedial action.

6 Your Rights

As a bak99 user you have the following rights over your own information:

6.1 Right to Access

You may request to know what information we hold about you. We will provide the information within 30 business days.

6.2 Right to Correction

If any of your information is incorrect or incomplete you may request that it be corrected. This can be done through account settings or via support.

6.3 Right to Deletion

You may request the deletion of your account and personal information, however some information may be required to be retained for a set period due to legal obligations.

6.4 Right to Restrict Processing

In certain circumstances you may request that processing of your information be restricted, particularly if you raise a question about the accuracy of the information.

6.5 Right to Opt Out of Promotional Communications

You may stop receiving our promotional messages at any time. To do so, inform our support team or opt out via email.

To exercise any of the above rights, please contact us. We will verify your request and take action in a timely manner.

7 Protection of Minors' Information

bak99 is for users aged 21 and above only. We do not knowingly collect any information from minors. Age verification is mandatory in our registration process.

If we are informed that a minor has registered on our platform, we will immediately close that account and delete the associated information.

8 International Data Transfers

bak99 primarily serves players in Bangladesh. Some technical services may be operated on international servers. In such cases we ensure that the standard of protection for your information is always maintained and that applicable international data protection standards are followed.

9 Changes to the Policy

bak99 may update this privacy policy from time to time. In the event of significant changes we will:

• Update the date of the change on this page
• Send a notice to your registered email
• Display a notification on the platform

If you continue using bak99 after any changes, you will be considered to have agreed to the updated policy. We therefore recommend checking this page regularly.

10 Contact

If you have any questions or concerns about this privacy policy, or if you would like to make a request regarding your information, please contact us through the channels below: